Privacy Policy
Company Policies
At EstCloud OÜ, we are committed to maintaining the highest standards of privacy, security, and service delivery. Our workplace policies and data practices are designed to foster trust, ensure business continuity, and uphold industry-leading compliance.
1. Workplace Policy
We follow a flexible remote-first work model, empowering our certified technical team to operate efficiently from anywhere. This approach allows us to offer uninterrupted, around-the-clock service to clients across multiple time zones. It also supports business continuity, rapid response, and increased agility in delivering managed cloud solutions.
2. Privacy & Data Security
At EstCloud OÜ, data protection and client confidentiality are at the core of everything we do.
We are fully compliant with GDPR and other applicable data protection laws across Europe.
All customer data is stored and processed within secure cloud environments, primarily Microsoft Azure.
Multi-Factor Authentication (MFA), encryption, and access control policies are enforced across all systems.
Internal data handling procedures are reviewed regularly to meet industry standards.
We never share, sell, or misuse customer data in any form.
3. Customer Support & SLAs
Our clients benefit from dedicated, 24/7 remote technical support backed by clearly defined Service Level Agreements (SLAs). We guarantee:
Timely responses and resolution according to the agreed SLA tiers.
Proactive monitoring and alerts to identify issues before they impact operations.
Regular performance and status reports for full visibility.
Direct access to certified professionals for escalated concerns.
4. Certifications & Expertise
Our team holds active Microsoft certifications and undergoes continuous training to keep pace with evolving cloud technologies. We stay aligned with Microsoft’s best practices for Azure and Microsoft 365, ensuring our clients benefit from secure, optimized, and future-ready solutions.
5. Key Compliance Highlights
✅ 100% confidentiality and GDPR-compliant data handling.
✅ 24/7 technical support delivered by certified professionals.
✅ Transparent SLAs with defined uptime and response metrics.
✅ Regular system monitoring, optimization, and reporting.
✅ Secure deployments leveraging Microsoft Azure architecture and MFA.